What could possibly cause more stress than being diagnosed with a serious illness?
Then seemingly at the worst possible time, you get a call from your health insurer’s “Case Manager”. We all have heard stories about insurance companies denying claims or terminating coverage for sick customers. So it would be natural to be suspicious of such a call.
That’s too bad. In fact, Case Management services are almost always delivered by specially trained Registered Nurses. Their goal is to help you find the best and most appropriate care.
One client I know credits his oncology nurse/case manager with saving his life. Twice! Encourage your employees to learn about these services on your insurer’s website.