Client Bob ( his real name) read Tip # 42 urging him to read his insurer’s EOBs.
That stands for Explanation of Benefits. They often expose “discrepancies”. (That’s being kind.)
In this case, Dr. Fabrication (well, not really) added to his office visit charge ($281.) a charge for “Surgical Services” ($890).
Trouble is, no “surgical services” were performed.
Bob called me. I called the insurer. They called the Doc’s office. The error was acknowledged. The charges were reversed.
Bob told me that if he had bought his policy on line, he would never have known to review his EOB. Or how to fix this problem.
Today, Bob is more than just a satisfied customer. He’s a more savvy consumer.
That’s the cool part!