Somewhere on your health insurance ID card is a phone number for customer service. We
encourage you to use it.
When you do, make note of the date, time and nature of your call. If you can, try and get the
name of the customer service representative you talk to. Sometimes you’re even given a
Most calls to insurers are recorded. Even so, if you have detailed records of your inquiries,
should there ever be a dispute – no really, that can happen ‐ it’s a lot easier for your agent to
help if you have good notes.
We’ve all heard the horror stories of call waiting, or service centers in New Delhi. But that’s not
In fact, a timely call to your insurer’s customer service center or Nurse Line could be a lifesaver.